The Web Shop for Norwich Tourist Information Centre
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Refund and Cancellation Policy




The Norwich Shop wants you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order – whether you have changed your mind or we have made a mistake – then please contact us to arrange the cancellation and refund. Our contact details are:


Telephone: 01603 989500

If you have received the goods you are entitled to a full refund if you request one in writing within 14 calendar days of receiving your items. This includes any delivery charge but does not include the cost of returning the item to us.

You are responsible for returning the items within 14 calendar days of cancelling. We will process your refund within 14 calendar days after receiving the goods, or receiving evidence that they were returned. Proof of postage is sufficient evidence of returning goods.



· Most but not all online orders can be cancelled, for example bespoke or personalised items can't be.

· Your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods.

· Return your order as soon as possible - but don't forget to get proof of postage.

Returns Address:

The Norwich Shop, C/o Tourist Information Centre, The Forum, Millennium Plain, Norwich, NR2 1TF, United Kingdom.